Return and Refund Policy

Last updated: August 19, 2026

Platform Development Group stands behind the quality of its agricultural products, including seed treatments, adjuvants, nutritional products, biostimulants, and products intended for in-furrow, foliar, and other agricultural applications. This policy explains when products purchased directly from Platform Development Group may be returned, replaced, or refunded.

Return Eligibility

You may request a return within 30 days of delivery. To be eligible for consideration, the product must:

• Be unopened, unused, and in resalable condition

• Have its original seal, cap, container, packaging, and labeling intact

• Include a readable lot or batch number

• Be within its stated shelf-life or expiration period

• Have been transported and stored according to product instructions

• Be accompanied by proof of purchase

• Have been purchased directly from Platform Development Group

All returns require prior authorization. Products sent to us without authorization may be refused and may not qualify for a refund.

Products That Cannot Be Returned

Unless a product was damaged, defective, or shipped incorrectly, we generally cannot accept returns of:

• Opened, unsealed, mixed, diluted, or partially used products

• Products transferred from their original containers

• Products with altered, damaged, or missing labels

• Products that have been applied to seed, soil, fertilizer, water, crops, or other materials

• Products exposed to contamination or incompatible substances

• Products stored or handled outside the conditions stated on the label

• Products exposed to excessive heat, moisture, freezing, direct sunlight, or other damaging conditions

• Expired products or products returned outside the approved return period

• Custom blends, private-label products, special orders, or made-to-order products

• Bulk products or products delivered in reusable or customer-provided containers

• Clearance, discontinued, promotional, sample, or final-sale products

• Products purchased from a distributor, dealer, retailer, or other third party

• Products that cannot legally or safely be shipped or returned

These restrictions help protect product quality, safety, traceability, and regulatory compliance. Once an agricultural product has been opened or leaves verified storage conditions, Platform Development Group may be unable to confirm its identity, integrity, compatibility, or performance.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly upon delivery. If a product arrives damaged, leaking, contaminated, defective, or different from what you ordered, contact us within seven days of delivery.

Please provide:

• Your name and order number

• The product name and quantity

• The lot or batch number and expiration date, when applicable

• A description of the issue

• Photographs of the product, label, container, packaging, and shipping carton

• Information about the product’s condition when delivered

• Any other information reasonably needed to review the claim

Keep the affected product, its original container, and all packaging materials until we complete our review. Do not use or dispose of the product unless we instruct you to do so. If the claim is approved, we may replace the product, issue a refund, provide account credit, or offer another appropriate resolution.

Product-Performance Concerns

Agricultural product performance is influenced by many conditions outside our control, including:

• Weather and temperature

• Soil type, moisture, fertility, and pH

• Water quality

• Seed quality, crop variety, and plant health

• Application timing, rate, placement, and coverage

• Mixing order and tank agitation

• Equipment condition and calibration

• Compatibility with fertilizers, pesticides, seed treatments, adjuvants, or other inputs

• Pest, disease, and weed pressure

• Storage, transportation, and handling

• Grower and applicator practices

A product is not considered defective solely because it did not produce a particular yield, response, or agronomic result.

Performance claims will be reviewed individually. We may request product samples, lot information, application records, mixing information, equipment calibration records, photographs, field conditions, weather data, storage records, or other relevant documentation. Customers are responsible for reading and following all current label directions, confirming product compatibility, using the correct rate and application method, and conducting a compatibility or jar test when appropriate.

How to Request a Return

Before returning any product, contact Platform Development Group at mduff@platformdg.com to request return authorization.

Include:

• Your order number

• The product and quantity involved

• The reason for the requested return

• The product’s lot or batch number

• Photographs, when applicable

If the return is approved, we will provide return instructions and the appropriate shipping location. Approval of a return request does not guarantee a refund. Returned products must first be received and inspected.

Return Transportation

Agricultural products must be packaged, labeled, and transported safely and in compliance with applicable carrier requirements and laws. Do not return a leaking, damaged, contaminated, or potentially hazardous product unless Platform Development Group provides specific instructions. If a return results from our error or a verified damaged or defective product, we will provide instructions regarding return transportation. For other approved returns, the customer is responsible for shipping and handling costs. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise. Use a trackable shipping method and retain the shipping receipt. Platform Development Group is not responsible for unauthorized returns or products lost, damaged, frozen, overheated, or contaminated during return transportation.

Inspection and Refunds

After receiving an authorized return, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any nonrefundable shipping charges or other previously disclosed deductions. Please allow seven to ten business days after approval for processing. Banks and payment providers may require additional time to post the credit.

A refund may be reduced or denied if the returned product:

• Does not meet the eligibility requirements

• Shows signs of use, opening, tampering, contamination, or improper storage

• Is missing product or packaging

• Was damaged during unauthorized or improper return transportation

• Differs from the product authorized for return

Products that are denied a refund may not be returned to the customer.

Replacements and Account Credits

When appropriate, we may offer a replacement or account credit instead of a refund. Replacement products are subject to availability.

If an identical product is unavailable, we may offer a reasonably comparable product, account credit, or refund. We will not substitute a different product without the customer’s agreement.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after processing, blending, packaging, or shipment has begun. Custom blends, private-label products, special orders, and made-to-order products cannot be canceled once production or preparation has started. Orders that have shipped cannot be canceled and will be handled according to this policy.

Purchases From Distributors or Retailers

If you purchased a Platform Development Group product from a distributor, dealer, retailer, marketplace, agronomist, cooperative, or other third party, contact that seller directly. The seller’s return and refund policy will apply. Platform Development Group cannot issue a direct refund for a purchase made through another seller.

Product Disposal

Do not discard, pour out, or dispose of an agricultural product unless you follow the product label and all applicable laws. Contact us for guidance if a damaged or rejected product requires special handling. Customers are responsible for the lawful disposal of products that are not authorized for return unless otherwise agreed in writing.

Consumer and Legal Rights

Nothing in this policy limits any warranty, remedy, or consumer right that cannot legally be excluded or restricted. Additional terms, warranties, or claim procedures may appear on the product label, sales agreement, invoice, or accompanying documentation. If those product-specific terms conflict with this general policy, the product-specific terms will control to the extent permitted by law.

Contact Us

For assistance with a return, replacement, or refund, contact:

Platform Development Group
Email: mduff@platformdg.com
Phone: 620-433-7052

Please include your order number, product name, and lot or batch number when contacting us about a purchase.