Last updated: August 19, 2026

Thank you for choosing Platform Development Group. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 3 business days after payment and order details have been confirmed. Orders placed on weekends or holidays will begin processing on the next business day. Processing may take longer during periods of high demand, severe weather, holidays, product launches, or circumstances outside our control. If a significant delay affects your order, we will make a reasonable effort to contact you.

Shipping Availability

We currently ship to eligible addresses within the contiguous United States. Some products may be subject to agricultural, biological, carrier, or destination-specific shipping restrictions. We reserve the right to decline or cancel an order that cannot legally or safely be shipped to its destination. If an order is canceled for this reason, the affected customer will be notified and any applicable payment will be refunded.

Shipping Rates

Shipping charges are calculated based on order size and destination and will be displayed or communicated before the order is finalized.

Any expedited shipping charge applies only to carrier transit time and does not shorten the time required to process an order.

Delivery Estimates

Estimated delivery times are 3-10 business days after an order has shipped. Delivery estimates are provided as a general guide and are not guaranteed. Platform Development Group is not responsible for carrier delays caused by weather, transportation interruptions, seasonal demand, incorrect address information, governmental actions, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided with the order. Tracking activity may take up to 24 hours to appear after the shipping confirmation is issued.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before submitting an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility. We do not currently ship to excluded address types (P.O.boxes or APO/FPO addresses.

Damaged or Incorrect Orders

Please inspect your shipment promptly after delivery. If an order arrives damaged, incomplete, or incorrect, contact us within 2 days of delivery. Include your order number, a description of the issue, and photographs of the product and shipping packaging when applicable. Please retain the product and all packaging until we have reviewed the claim. We will work with you to determine an appropriate resolution.

Lost or Missing Shipments

If tracking shows that an order was delivered but you cannot locate it, please check the delivery area, ask other members of your household or business, and contact the carrier. If the shipment remains missing, notify us within 2 days of the reported delivery date. We will assist with the carrier’s claim process when reasonably possible, but replacement or reimbursement will depend on the circumstances and the carrier’s findings.

Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after processing has begun. Orders that have already shipped cannot be canceled and may be subject to our return and refund policy.

Product Storage After Delivery

Customers are responsible for reviewing and following all storage, handling, application, and expiration instructions provided with the product. Products should be protected from excessive heat, moisture, freezing, direct sunlight, and other conditions identified on the product label or packaging. Platform Development Group is not responsible for product deterioration caused by improper storage or handling after delivery.

International Shipping

We currently do not offer international shipping. International customers, when accepted, are responsible for applicable duties, taxes, customs charges, import requirements, permits, and brokerage fees. International orders may experience customs delays or be restricted by agricultural and biological-product regulations. Platform Development Group does not guarantee that a product is eligible for import into every jurisdiction.

Contact Us

For questions about an order or this Shipping Policy, contact:

Platform Development Group
Email: mduff@platformdg.com
Phone: 620-433-7052

Please include your order number when contacting us about an existing shipment.